marcelle Thomas Jackson
Monday 20, May 2019

Bilingual Customer Service Representative  

Dirham Wallet

Dubai, - United Arab Emirates - 3k to 3k (AED) - Per Month

1 Year Morning Shift Full-Time

Job Details

Category:
Other
Career Level:
Experienced (Non-Managerial)
Experience:
1 Year
Required Qualification:
Fluent in English and Arabic
Requires Traveling:
No
Salary:
3000 - 3500 AED
Salary Type:
Per Month
Total Vacancies:
2
Skills
customerserviceinsuranceprovidingproductcomplaintsawarenesscompanyorderfeedbackprocesssupportclientphonehandlingorientationcommunicationtime

Description

Customer Service Representative needed for insurance aggregator.

To serve customers by providing product and service information; resolving product and service problems; prepare correspondences and fulfill customer needs to ensure customer satisfaction

1. Maintain a positive, empathetic and professional attitude toward customers at all times

2. Respond promptly to customer inquiries 

3. Communicate with customers through various channels 

4. Acknowledge and resolve customer complaints 

5. Full awareness of company products in order to answer questions efficiently  

6. Maintain and update records of customer interactions, transactions, comments and complaints. 

7. Communicate and coordinate with colleagues as necessary 

8. Provide feedback on the efficiency of the customer service process 

9. Ensure customer satisfaction and provide professional customer support 


Requirements

1. Proven customer support experience or experience as a client service representative  

2. Strong phone contact handling skills and active listening 

3. Familiarity with CRM systems and practices 

4. Customer orientation and ability to adapt/respond to different types of characters 

5.Excellent communication and interpersonal skills 

6. Ability to multi-task, prioritize, and manage time effectively 


Job Specification

marcelle Thomas Jackson (Recutiter) is in search of talented and motivated individuals for the post of Bilingual Customer Service Representative in the field of Other in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have fluent in english and arabic qualification and atleast 1 year of experience. The position require customer, service, insurance, providing, product, complaints, awareness, company, order, feedback, process, support, client, phone, handling, orientation, communication, time mandatory skills. This is a Full-Time morning shift job.Salary vary between 3k to 3k (AED) per month depending upon skills and years of experience candidate got.


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