Bell Captain 

Job Details

Category:

Other

Career Level:

Experienced (Non-Managerial)

Experience:

2 Years

Required Qualification:

Computer Basics and knowledge of Property Management software

Requires Traveling:

No

Salary:

Salary Not disclosed

Salary Type:

Per Month

Total Vacancies:

1

Skills

supervisiondeskactivitieshotelbiddingmakecourieroperatingstandardsfronthandlingguestcallsluggageinventorytimeformspoliciesroomserviceairportnewspapersafetysecurityhospitalitylevelcustomerteam

Description

POSITION SUMMARY:

Primarily responsible for the supervision of all bell desk staffs, activities and also up keeping of desk area. The bell captain is also responsible for welcoming all guests to the hotel as well as bidding them with a found farewell. He should make sure all luggage, letter, courier and message movements are tracked and accounted.

Adhere to hotels standard operating standards at all times and also Communicate with Front desk manager regarding operations.

BELL CAPTAIN DUTIES AND RESPONSIBILITIES:

• Ensure that bell desk is manned at all times.

• Keep working area, clean and tidy always.

• Ensure that smooth and fast baggage handling for all arrival / departure guests.Attend all guest calls for Bell stand / Door Services related services.

• Delegate bell boys to pick up the baggage’s from guest rooms.

• Cards/ Tags are filled in for all baggage movements (Check-in, Check-out, Left luggage etc.)

• For any guest requests follow up call to be made back to the guest to verify complete satisfaction.

• All guest request are logged on to guest request tracker.

• Check the inventory of items on loan, and all items are collected at the time of on or before check-out.

• All baggage movements are tagged and recorded.

• Update luggage movement register and sign off daily.

• Ensure left luggage forms are filled and duly signed by guest and also all applicable policies are explained to the guest.

• Guest Messages are distributed properly and accurately.

• Guest and other department’s letters, couriers are distributed properly and accurately.

• Ensure that all bills are paid and room keys returned before guest depart from the hotel premises.

• Ensure that hotel shuttle bus service and airport transfer are carried out smoothly and properly.

• Order required newspaper for next day and monitor delivery of newspapers to each occupied guest room.

• Help observe safety and security rules at all times.

• Checks the daily arrival list for VVIP's or guests with special need.

Previous experience in hospitality would be preferred and Commitment to delivering a high level of customer service. Be a good team player and Flexibility to work a variety of early and late shifts. Able to stand for long hours and Transport guest luggage to and from guest rooms and/or designated bell area.