sujitha Saju
Thursday 21, Mar 2019

Application Support Specialist FTI (Fusion Trade Innovation) 

Vinirma

doha, - Qatar - Salary Not disclosed

Student On Rotation Full-Time

Job Details

Category:
Information Technology
Career Level:
Experienced (Non-Managerial)
Experience:
Student
Required Qualification:
Bachelor's Degree
Requires Traveling:
No
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
5
Skills
fusion trade innovationbank

Description

VINIRMA Consulting Pvt. Ltd. is a 360° Human Resource Management Consulting and Staffing Services Organization with operations in UAE, Qatar, Bahrain, Australia, USA, Singapore & India.


We are currently looking for Application Support Specialist – FTI (Fusion Trade Innovation) for one of our clients which is a Qatar based Information Technology Consulting and Services company for their long-term assignment.


COMPETENCIES, KNOWLEDGE AND EXPERIENCE


1. Educational Qualifications:

Bachelor degree in Computer Science, IT or a related field

2. Experience:

5+ years of relevant experience in FTI functional and technical support, ideally within a financial services environment

Strong English and, preferably Arabic language skills

3. Technical and Functional Competencies:

Technical and Functional IT Knowledge / Competence

Applications Support

Business Analysis

Project Management

System Administration

Communication and Information Management

Advisory and Consultation

Documentation

4. Behavioral Competencies:

Personal Excellence

Leadership and Motivation

Building Strong Relationships

Quality Decision Making

Powerful Communication

Flexibility and Adaptability

Teamwork

Role Objective

Play a key role in the IT department, responsible for FTI Trade application and modules to ensure the high availability of the applications, maintain the standards adopted by the management and compliance with the regulatory authorities, co-ordinate with different business unit of the bank and different service providers to ensure the high-quality services and maximize the utilization of the bank resources. Implementation of new projects & enhance the functionality of the applications to improve the overall service quality & efficiency of the bank.

Detailed Roles and Responsibilities

FINANCIAL

Implementation of new products and enhance the application functionality to improve the bank services and to meet compliance requirement.

Proactively monitor and identify potential risks and issues, take necessary actions in advance to reduce any application downtime.

CUSTOMER

Understands users’ requirements and analyze in Technical and Functional perspective, suggest the possible solution, workaround for the requirements, issues and queries.

Provide Technical and Functional support during the project lifecycle for the FTI Trade related projects. 

Build and maintain strong and effective relationships with all staff across all Divisions to understand and address their application issues and queries and resolve

INTERNAL

Provide Technical and Functional support for internal and external users for the following systems or applications;

FTI Trade Application

All FTI modules

All FTI interfaces (with Equation and with other systems)

All FTI In house applications

Others as requested

Maintain a high degree of customer service. Take ownership for ensuring timely and accurate responses with appropriate resolutions

Escalate complex issues and consult as applicable

Attend all Technical and Functional meetings held to discuss the applications / systems with which you work

Conduct business analysis, Gap analysis, and impact analysis.

Prepare test cases, test scenarios and test plans.

Conduct all types of functional testing and SIT.

Support UAT and Go Live.

Propose ideas for the modification of existing systems in response to new applications and changing business requirements to the Business Development Manager

Be willing to take on additional ad hoc projects over and above the day to day tasks

Share common issues with wider team to share knowledge, particularly those working on the help desk

Ensure daily back up procedures are implemented and system / application maintenance is completed in line with internal policies / procedures

Conduct a weekly health check of servers

Ensure sufficient documentation of all activity is maintained

Ensure high standards of confidentiality to safeguard commercially sensitive information 

Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required

Perform regular health check and maintenance of the applications environments.

LEARNING AND DEVELOPMENT

Prepare sufficient documentation for new products and issues and Share knowledge with other the team members.

Meeting with application consultants during implementation of projects and develop knowledge base in order to provide supports to the users when required.

Operate as a team player within the Business Development team and across the wider IT division. Share knowledge with others to strengthen capability of the team

Maintain a focus on self-development by spending time reading and researching competitor activity, recent innovations and best practice

Internal:

Senior Manager – Applications Development and support

Information Technology Division employees

Operational risk department

Trade Operations Department

Risk Department

Other Bank units as required

External:

External Consultants

Suppliers and Subcontractors

External Auditors

Domain: Bank

Job Specification

sujitha Saju (Recutiter) is in search of talented and motivated individuals for the post of Application Support Specialist FTI (Fusion Trade Innovation) in the field of Information Technology in one of their office located in doha - Qatar. The ideal candidate should have bachelor's degree qualification and atleast student of experience. The position require fusion trade innovation, bank mandatory skills. This is a Full-Time on rotation job.


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